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Can I freeze my membership in the Revo App?

Yes. You can freeze your membership instantly in the Revo App.

In the App:

  • Go to Account in the bottom menu.
  • Click on the Member Portal.
  • Go to Membership in the top menu.
  • Click on your active membership, then scroll to the bottom of screen.
  • Click Freeze contract and choose a freeze option that suits you, then Click Next.
  • Choose your freeze dates and click Confirm.

Three membership freezes can be placed via the app, per calendar year (14 days max per freeze).

To unfreeze your membership, you will need to go into club and speak to a team member to lift the freeze. Lifting a freeze cannot be done via the app

Can I still use my Revo Swipe Tag to access the gym?

Yes!

How do I downgrade my membership in the Revo App?

You cannot downgrade your membership in the App, please see a team member at reception during staffed hours to downgrade your membership. 

How do I upgrade my membership in the Revo App?

When logged in, click Account > Member Portal > Upgrade

Once the final step is complete it will take you back to your account within the membership portal and show the active upgrade. 

You may need to completely close out of the app and relaunch to use your Level Two benefits.

How do I use the massage chairs with the Revo App?

Click “Massage Chair” on the app homepage. Facing your phone screen downwards scan the QR code on the chair arm scanner. 

How do I access the On Demand Workouts in the Revo App?

Level Two members can access thousands of On-Demand workouts in the Revo App. The On-Demand tab is along the bottom on the App homepage.

I'm getting an error?

Try quitting out of the app then reopening. If your issue persists, please see a team member at reception during staffed hours.

How do I change my password?

In the Member Portal click “Edit Profile” then scroll to the bottom and click “Change Password

What is my email to login?

Your email address will be the same email address you used when you joined Revo Fitness.

If you can not remember this or are having issues, please ask a team member during staffed hours in gym who can assist you, or email support@revofitness.com.au for assistance. 

What is the Revo Fitness Member Portal?

You can access the Member Portal through the Revo App where you can manage your membership. Including upgrading your membership, freezing your membership and change your payment details.

You cannot cancel or downgrade your membership in the portal. 

Can I cancel my membership in the Revo App?

No, please visit the gym during staffed hours to discuss your membership options.

I don’t know what email address is linked to my Revo Membership?

Please ask our staff during staffed hours in the gym to look up your account, or email support@revofitness.com.au for assistance

Is there a cost to use the Revo App?

No! The Revo App is free to all Revo Fitness members to use

How do I access the gym using the Revo App?

Click “Scan for Access” on the app homepage.

Scan the QR code on the front door, Speed gates or the Studio door (Only Level Two members can access the Studio). 

How do I Join Revo Fitness using the Revo App?

Download the Revo App. Click “Not a member? Join Now”. Complete and submit the form. Click “Cancel” or the back arrow at the top left of your screen.

To login:

  • Click “Log In” then “Forgot Password”.
  • Enter your email address and click “Reset Password” and check your email.
  • Click the link to set your password.
  • Set your password and then login with the password you set. 
How do I download the Revo App?

The Revo Fitness App is available to download on Google Play and the App Store. 

You can find and download the App by using the links below:

APPLE LINK: https://apps.apple.com/au/app/revo-fitness/id6444496835

GOOGLE LINK: https://play.google.com/store/apps/details?id=com.netpulse.mobile.revofitness&hl=en_US

How do I log in to the Revo App?

Login using the same email as your Revo Membership. For first time login, you need to reset your password.

To reset your password, click “Login” then “Forgot password?”. Enter your email address and click “Reset Password” and check your email and click the link to set your password.

Set your password and then login with the password you set. 

Where can you find The Studio?

You can see which clubs have The Studio on our memberships page online. 

What are the rules for using The Studio?

Please remove your shoes and ensure you always wear socks and have a towel when using the Reformers and Massage Chairs.

Please refer to signage in The Studio for information on how to use the equipment and machines. 

Can I trial The Studio?

Yes, we offer guest passes to The Studio for $20 during staffed hours. Or you can upgrade your membership for only $3 extra per week! Please visit reception if you would like to purchase a guest pass. 

Can I change back to Level One in the future?

Yes, you can upgrade and downgrade by speaking with a staff member at reception in the gym during staffed hours.

Does the freeze or cancellation policy change when upgrading to Level Two?

No, the freeze and cancellation policy remain the same when upgrading to Level Two membership. The freeze and cancellation policies can be found here

How do I get access to The Studio once I have upgraded to Level Two?

To access The Studio use your Revo swipe tag on the reader to the side of the doors.

How do I upgrade to Level Two?

You can upgrade your membership via the Revo App.

When logged in, click Account > Member Portal > Upgrade and follow the instructions to complete your upgrade.

Upgrades are instantaneous within the app, which allows you access to The Studio.

Alternatively please see our friendly staff at the gym reception during staffed hours to upgrade your membership.

Why have I been debited $19.99 instead of $19.38? (Fortnightly Debit)

You have been debited $19.99 ($9.69 per week) because you have used a debit/credit card when signing up to your membership. The additional $0.61 per month fee is a card transaction fee.

To avoid this fee, update your payment details with us to a BSB and account number.

To see how you can update your payment details with us, check it out HERE

How to prevent a failed payment?

To ensure your monthly debit processes successfully, it is important to inform us of any reason your account may bounce prior to your next debit. We don’t want you to have to pay a failed payment fee.

You can view the reasons your debit may failed to process here

Please contact us three business days prior to your upcoming debit if you believe your account may bounce to ensure you do not incur a failed payment.

You can get in touch by speaking with one of our friendly staff when in club or by or calling 1300 738 638 during staffed hours .

We are always here to help!

What happens if I do not pay my outstanding fees?

If you do not pay your outstanding fees with us as outlined here, your membership will continue to accrue overdue payments until it is resolved.

We will continue to notify you via email and SMS informing you each time another debit has become overdue on your membership.

If you accrue three months of overdue membership fees your account will be passed on to a debt collection agency for recovery. This may impact your credit rating. It is important that you fix your account as soon as possible by following the steps outlined here to ensure you are not passed on to our debt collection agency.

You can get in touch with us by calling 1300 738 638 during staffed hours or by speaking with one of our friendly staff when in club.

How to fix my account?

To fix your account after incurring a failed payment, simply follow the steps below depending on the reason your payment failed. You will receive a SMS when your payment has failed along with an email which outlines why your payment has failed.

Insufficient Funds

1. Follow the link in the email or SMS and pay the outstanding amount.

2. That is it! Your membership will be reactivated automatically.

3. If you do not pay by the link provided, we will attempt to re-debit your account within 48 hours.

Invalid Payment Details

1. Follow the link in the email and SMS, to pay the outstanding amount.

2. Update your payment details by calling 1300 738 638 during staffed hours or when you are in a club update your details with a staff member.

3. PLEASE NOTE: You will incur another failed payment next month if you do not follow STEP 2 above and update your account details.

Withdrawn Authority or Suspected Fraud 

1. Follow the link in the email and SMS and pay the outstanding amount.

2. Contact your bank and ensure you allow debit authority for Ezypay (our direct debit provider).

3. Update your payment details by calling 1300 738 638 during staffed hours or when in a club update your details with a staff member.

4. PLEASE NOTE: You will incur another failed payment next month if you do not follow STEP 2 or 3 above and update your account details.

Why my payment has failed?

Your direct debit may fail to process successfully for the reasons listed below. When your debit fails to process, you will receive an SMS along with an email which outlines why your payment has failed.

1. Insufficient funds

This means that at the time of the debit, there was not sufficient funds in your account to cover the amount of the debit.

2. Expired card details

This means your card has expired and is no longer active.

3. Closed account

This means you have closed your account which you have provided us with as your payment method.

4. Invalid payment details

This means your account or card number is incorrect, and the bank is unable to match the details to any particular account.

5. Withdrawn authority to debit

This means our debiting company Ezypay does not have authority to debit your bank account. 

6. Suspected Fraud

The bank has advised that the payment method provided has been reported as lost or stolen.

To see how you can fix your account and pay your failed payment, click here.

How do I apply for a job at Revo Fitness?

We are always looking for new and energetic people to join our team. Simply click here and complete the form to enquire about starting your career at Revo Fitness.

What are the staffed and opening hours for each club?

Please find each clubs staffed hours on their gyms page

How much do Revo Fitness Personal trainers cost?

Revo Fitness offers a complimentary fitness appraisal with a personal trainer to help kickstart your training and achieve your fitness goals.

Personal trainers have their own prices for their services, as they are contracted to our clubs. They essentially run their business from our business.

We select the best trainers to ensure our member have the best experience possible!

Our variety of trainers provide a range of pricing options to help any member achieve their health and fitness goals.

For specific prices, contact your preferred person trainer as outlined here

How do I cancel my membership at Revo Fitness?

We require written notice to cancel your membership. 

We cannot accept written notice over the phone, via social media or Google DM’s (no slide in’s unfortunately).

We do prefer you to come into your nearest club to provide written notice during staffed hours for authentication purposes.

If you cannot make it into the club please reach out to support@revofitness.com.au and we can help you with your request.

What sort of membership does Revo Fitness offer?

At Revo Fitness, we believe in making quality fitness affordable!

  • $9.69 per week
  • No sign up fees

  • No swipe tag fees

  • No lock in contracts

  • 24/7 access
  • Access to all Revo Fitness Clubs Australia-wide

  • Complimentary Fitness Appraisal with a personal trainer to help you towards your health and fitness goals

There is an additional transaction fee when using a debit/credit card. There are no additional fees when using a BSB and account number.

ORIENTATION & INDUCTION PROGRAM

Our member safety is our first and main priority. Check out the video below to ensure you are safe during unstaffed hours:

How do I become a personal trainer at Revo Fitness ?

We are always looking for new and energetic people to join our team. Simply click here and complete the form to enquire about becoming a personal trainer at Revo Fitness.

How do I contact and book a fitness appraisal with a personal trainer?

Organising a personal trainer to help you with your training is simple. You can complete a personal trainer contact form online by selecting your preferred trainer here.

Alternatively, you can also complete a contact form in any Revo Fitness club at reception during staffed hours.

Once you have completed the form, the personal trainer will contact you within two business days.

Are there any fees or charges when cancelling or freezing a membership?

If your debit/s falls within your notice period, we will charge this debit as your final debit. 

You will still be able to use the facility for the period of time paid for.

Staff will state this detail to you on joining so you understand your debit day and ensure you time your cancellation to avoid paying an additional month of membership.

How do I sign-up to a membership at Revo Fitness?

You can easily sign up online here and or via the Revo Fitness app and collect your swipe tag during staffed hours. Our staffed ours are here.

You can also sign up by visiting any of our clubs during staffed hours. We require your payment details to complete your membership.

If you are under the age of 18, you will need to join in club and be accompanied by a parent or guardian. 

What qualifications do I require to become a personal trainer at Revo Fitness?

We pride ourselves on having some of the best personal trainers in the industry.

All our trainers hold

  • Valid Certificate III in Fitness
  • Valid Certificate IV in Fitness 
  • Valid First Aid 
  • Valid CPR qualifications
How many clubs have 24/7 access?

Aside from Pitt Street (NSW), Southland (VIC) & Shenton Park (WA), every Revo Fitness club has 24/7 access.

What is a complimentary fitness appraisal?

The complimentary fitness appraisal is an opportunity for members to meet with their preferred Revo Fitness personal trainer free of charge.

The initial appraisal allows the members to meet with a trainer and discuss their health and fitness goals. From here, the trainer can plan a tailored training approach to meet and fulfill these goals.

This session can run for from 15 to 45 minutes depending on the consultation and what you touch on with the trainer. Every person is different and our trainers understand this!

What is the maximum amount of time I can freeze my membership for?

Memberships can be put on freeze 3 x per calendar year (14 days max per freeze). Freezing your membership is completely FREE we just require notice by completing a freeze form in club or can be completed via the member portal in the Revo App. 

To unfreeze your membership, you will need to go into club and speak to a team member to lift the freeze. Lifting a freeze cannot be done via the app.

Your membership fee will restart automatically stated on your  on your freeze form.

Does Revo Fitness offer free trials and / or guest passes?

We do not offer free trials however, you can complete a guest pass for $15 per session for Level One or $20 for Level Two. Guest passes can only be purchased during staffed hours.

If you join immediately after your session in club, we will credit the single $15 or $20 session fee to the second month of your membership

PLEASE NOTE: Guest waivers cannot be credited at a later date and will only be credited immediately following a session.

What is the personal trainer offer or rent deal?

At Revo Fitness we focus on providing the best possible opportunity for our personal trainers to thrive, as this directly helps our members achieve their health and fitness goals. We do this by having one of the simplest and most affordable personal trainer package in the industry:

  • No start-up or administration fee
  • Generous rent free and ramp-up period giving you the time to build your business
  • Ability to train clients at all Revo Fitness clubs
  • 24 hour access
  • Access to industry relationships helping you deliver the best service and experience
Do all Revo Fitness clubs have shower and changeroom facilities?

Yes, all of our clubs have shower and changeroom facilities for your convenience.

This makes it easy for you to come and exercise before and after work, or simply on the go, giving you the ability to freshen up straight after your workout.

Does Revo Fitness offer fitness programs?

Absolutely, our trainers offer personalised programs for a variety of fitness levels and goals. To organise a personalised program, you can contact our trainers by completing a trainer request form online or in club.

How do I restart my membership early if it is on freeze?

To restart your membership from freeze prior to your scheduled restart date, visit any club during staffed hours and request this at reception.

If you are unable to attend a club during staffed hours, lodge a support request at the bottom right of the page and one of our team members will email you to confirm your membership has been restarted.

Can I do a guest pass more than once?

You can purchase as many guest passes as you wish, although our membership is even more affordable!

You can complete a guest pass for 15.00 per session.  Guest passes can only be purchased in club and purchased before entry during staffed hours

If you sign up to a membership immediately after your session in the club we credit the single $15.00 session fee to the second month of your membership! We do not credit every guest passes you have ever used and/or paid for prior to joining Revo Fitness.

PLEASE NOTE: Guest passes cannot be credited at a later date and will only be credited immediately following a session.

Are Revo Fitness staff trained in first aid?

Yes, all staff employed at Revo Fitness and all personal trainers are trained in first aid to ensure you have the safest experience.

Is Revo Fitness a franchise?

No, Revo Fitness is not a franchise. We are privately owned with a national footprint, making us one of Australia’s largest independent 24/7 gym.

Can I cancel my membership over the phone?

We cannot cancel a membership over the phone. Check out how to cancel your membership HERE.

How old do you have to be to join Revo Fitness?

Minors are governed by all terms and conditions of the Revo Fitness Membership Agreement and additionally subject to the following rules and restrictions.

  • Minimum age for a member is 14years.
  • Members under the age of 18 require Parental/Guardian consent for them to begin using our clubs. For this to be completed, an underage member and their parent/guardian will need to complete their membership agreement in club during staffed hours. Under U18 sign up is not accessible online or via the App. For Presale offer, visit the club on open day to take advantage of offer.
As a member, can I bring a friend or family member into Revo Fitness?

Anyone can use Revo Fitness facilities, as long as they are a member or have completed and paid for a guest pass prior to their session.

Level Two members can " Bring a friend " to the gym for free on Saturdays during staffed hours. They must accompany the Level Two member on entry and have Level One access only.

Revo Fitness accepts no responsibility in relation to unsolicited individuals uses the facilities. As such, if a member allows a non-member access into one of our clubs, they will incur a fine of $150.00 and, to the discretion of Revo Fitness management, have their membership either terminated or suspended for two weeks.

Does Revo Fitness offer classes, group or circuit training?

We have a range of 24/7 fitness systems across our locations, including HIITFIT, Stretch as well as Combo Boxing and Tempo Pilates at select locations. These self-run circuit programs are accessible to every member FREE OF CHARGE. They run all day and night on screens in a designated training area in specified Revo Fitness clubs.

HIITFIT is our high intensity circuit program. With a new 30-minute workout daily, it’s easy to get hooked on HIITFIT.

Tempo is our low-impact Mat Pilates workout designed to elevate your fitness, so you leave the gym feeling lengthened, strengthened and more mobile. 

Combo is our high intensity boxing workout designed to challenge your body and mind.

Understand your limits and always consult a health professional if you are a first-time user or new to fitness.

We also have personal trainers who may run small group training at various times throughout the week. As these sessions are run by personal trainers, prices vary and are paid directly to the trainer running the session; they are not included in our membership price.

Why have I been debited $42.00 for a month?

Our membership is $9.69 per week, however we debit monthly at $42.00 per month. This monthly debit amount is calculated by:

 $42.00 x 12 months = $504.00 ( per year ) divided by 52 ( weeks in a year) = $9.69 per week

The common mistake many people make is thinking there is only 4 weeks in a month.

Do members have access to all Revo Fitness clubs?

Every Revo Fitness member has access to all clubs and any new clubs we open in the future.

All our clubs have 24/7 access excluding Shenton Park (WA), Pitt Street (NSW) & Southland (VIC).

Their opening hours can be found HERE

Why have I been debited $44.00 instead of $42.00? (Monthly Debit)

You have been debited $44.00 ($9.69 per week) because you have used a debit/credit card when signing up to your membership. The additional $2.00 per month fee is a card transaction fee.

To avoid this fee, update your payment details with us to a BSB and account number.

To see how you can update your payment details with us, check it out HERE

REFER A FRIEND at Revo Fitness?

We know it is easier to stay motivated and focused when you train with a mate.

To help you with motivation, when you first join, we give you a REFER A FRIEND card.

Give the card to friend or family member and when they sign up in club and show the REFER A FRIEND card you will both receive two weeks free of membership.

Your next 2 weeks will be free of charge and your friend or family member will receive their 2 weeks FREE!

The card has your name on it and can only be redeemed once and cannot be redeemed via photo. It has to be the original card given to you when you join 

Does Revo Fitness offer a special discount for FIFO working members?

We do not offer special discounts for FIFO workers but our memberships are super affordable and our suspension system is super easy!

How do I change or update my payment details?

Payment details can be updated via the App at at anytime.

  • Login into the Revo App, 
  • Click into Account > Member Portal > Payment Settings > Add New Payment Method
  • Add new payment details and save.

Once payment details are updated, this will automatically be your active payment source. 

Alternatively please visit one our clubs or contact us via phone on 1300 738 638 during staffed hours.

Does Revo Fitness charge members for swipe tags?

Swipe tags are provided free of charge when you first join. If you lose your swipe tag, it must be replaced so you can continue to access the gym. This can be done in club during staffed hours. Replacement swipe tags will incur a cost of $30.00.

Why have I been charged/debited whilst my membership has been on freeze?

Monthly Direct Debit

Your membership payment occurs on a monthly cycle, processing on the same day of each month.  

If your membership is scheduled to restart during the upcoming month, you will be charged a pro-rata membership payment on the usual scheduled debit day, of the month prior to your membership restarting.

This pro-rata payment covers your membership for the days it is reactivated in the upcoming month. Fortnightly Direct Debit

Your membership payment occurs on a fortnightly cycle, processing on the same day of each fortnight.

If your membership is scheduled to restart during the upcoming fortnight, you will be charged a pro-rata membership payment on the usual scheduled debit day, of the month prior to your membership restarting.

This pro-rata payment covers your membership for the days it is reactivated in the upcoming fortnight.

How are membership payments made?

Our direct debiting partner, EzyPay, manages our membership billing.

EzyPay terms and conditions can be found HERE.

We will debit you as per your membership agreement  HERE.

We will also re-debit when a payment has failed including a failed payment fee.

Can I change the day my debit occurs?

Your payment occurs on the same day of each month/fortnight, with this day being the day you originally joined up. It is not possible to change the day of the month/fortnight your payment occurs.

If your debit day lands on a weekend or a public holiday your debit will revert to the next working day.

Please be aware of this to avoid a failed payment.

Is there a minimum term for memberships?

There are no lock-in contracts at Revo Fitness.

We simply require members to provide written notice in advance of the period outlined in your terms and conditions.

Written notice cannot be made via email or social media but by completing a cancellation form in club. It does not need to be the same club you joined up at, and you can complete a cancellation form at any club during staffed hours.

If you are not completing the cancellation form at the same club you joined up at, please advise the staff member assisting you.

Why is my swipe tag not allowing me access into the gym?

Access to Revo Fitness facilities may be inactive due to the following reasons:

If you are unsure why your swipe tag and gym access is inactive, please ask one our staff members at club reception, or lodge a support request at the bottom right of the page and one of our team will contact you as soon as possible

Are there any additional fees or hidden charges to the Revo Fitness membership?

There are no additional join-up or administration fees with a Revo Fitness membership when paying with bank account details.

However, there is a Ezypay transaction fee when paying with a Master or Visa card, as per your terms and conditions. There is a failed payment fee incurred if your payment is unsuccessful. Ensuring you have sufficient funds and vailed payment details at the time of your debit will help you avoid incurring a failed payment.

How do I get a new swipe tag?

If you have lost your swipe tag, it must be replaced. Replacement swipe tags are just $30.00 and are required for 24/7 entry at all clubs.

Payment for a new 24/7 tag must be made on the day the replacement tag is provided.

Payment and new tag collection is made to a staff member during staffed hours.

Can I pay for my membership upfront?

All Revo Fitness memberships are not locked in and are paid through a periodical direct debit. We do not take upfront payment for our memberships.

How do I provide feedback about my experience at Revo Fitness?

We care about providing our members with the best experience possible. Please feel free to contact us with your feedback by submitting a support request at the bottom right of this page.

Already a member?

Download the Revo App

Ready for all things Revo at the click of a button? The Revo App pairs the latest workout routines with our much loved live-counter, so you can schedule your workout for whenever suits you. There’s no need to sweat the small stuff!

How to upgrade:

1

Download the Revo App and Login

2

Click Account and then click Member Portal

3

Click Upgrade and follow the steps