Support

    1. Tap the NEW Vending Discount button on the App homepage.

    2. Scan the QR code on the reader on the Vending Machine

    3. Enter the product number

    4. Pay as usual - your 10% discount will be applied automatically!

Our Pitt Street gym is our only club that is exclusively for Level Two members.

But good news! You can upgrade your membership for just $3 extra per week at any time, with the click of a button in the Revo Fitness App.

Here’s how to do it:

    1. Log into the Revo Fitness App

    2. Tap on “Account” in the bottom menu

    3. Select “Member Portal” 

    4. Tap “Membership” in the top menu

    5. Choose your active membership, and scroll down

    6. Select “Upgrade”

    7. Follow the steps through to the end!

To upgrade your membership to Level Three (currently only available at our Glenelg club), please see our friendly staff at the gym reception during staffed hours. 

Yes! They can be used consecutively.

Complimentary Freeze

• Can be applied instantly via the Revo Fitness App.

• Covers a maximum of 6 weeks per calendar year (up to 3 freezes, 14 days max per freeze). 

• Completely free!

Extended Freeze

• Must be applied by completing a freeze form in club

• Available 1 time per calendar year for a maximum of 6 months.

• Has a $5.00 a month admin fee

Yes, you have two options to freeze your membership:

1. Complimentary Freeze: Instantly freeze your membership through the Revo Fitness App! You get 3 free freezes each calendar year, lasting up to 14 days.

2. Extended Freeze: Need a longer break? For $5.00 a month, you can freeze your membership for up to 6 months once a year. Just visit us in-club or email us at support@revofitness.com.au with your Full Name and Club Name. 

If you want to reactivate your membership early, drop by the club to chat with our friendly staff or email us support@revofitness.com.au with your Full Name and Club Name.

Yes, you can! You’re able to freeze your membership on a complimentary freeze for up to 14 days, 3 times a year, totally free of charge via the Member Portal in the Revo Fitness App.

Here’s how to do it:

    1. Log into the Revo Fitness App

    2. Tap on “Account” in the bottom menu

    3. Select “Member Portal” 

    4. Tap on “Membership” in the top menu

    5. Choose your active membership and scroll down

    6. Tap “Freeze Contract” 

    7. Pick the freeze option that works best for you, then hit “Next”

    8. Select your freeze dates

    9. Tap “Confirm”

If you need an extended freeze or want to reactivate your membership earlier, just swing by the gym during staffed hours and chat to one of our friendly team members.

Can’t make it in? No problem! Just reach out to support@revofitness.com.au and include your Full Name and Gym Location in the email and we will be able to help you there!

Yes, you can! Either use the Revo swipe tag or the Revo Fitness App to access the gym - whichever you prefer!

Currently, downgrading your membership directly through the Revo Fitness App isn’t available.

But don’t worry! To make the change, just pop into the gym during staffed hours and have a quick chat with one of our team members and they’ll be able to help.

Upgrading your membership is easy!

Here’s how to do it:

    1. Log into the Revo Fitness App

    2. Tap on “Account” in the bottom menu

    3. Select “Member Portal” 

    4. Tap “Membership” in the top menu

    5. Choose your active membership, and scroll down

    6. Select “Upgrade”

    7. Follow the steps through to the end

If you’re having trouble accessing your Level Two benefits, just close the Revo Fitness App and relaunch it, and you’ll be good to go!

Using our massage chairs is easy!

Here’s how to do it:

    1. Log into the Revo Fitness App

    2. Tap on “Massage Chair”

    3. Face your phone screen downwards, and scan the QR code on the massage chair arm scanner

    4. Enjoy your massage!

Level Two members can access thousands of On-Demand Workouts in the Revo Fitness App!

Here’s how to do it:

    1. Log into the Revo Fitness App

    2. Tap on “On-Demand”

    3. Select the workout type that suits you best

    4. Tap on any video and follow along!

Whoops! First things first: try quitting out of the app and reopening it.

If this doesn’t fix the issue, swing by your nearest Revo club during staffed hours and speak to one of our friendly staff members. Can’t make it in? No worries! Just reach out to us at support@revofitness.com.au and we’ll get back to you.

Changing your password is simple!

Here’s how to do it:

    1. Log into the Revo Fitness App

    2. Click “Account” in the bottom menu

    3. Tap on “Member Portal”

    4. Select “Edit Profile”

    5. Scroll to the bottom, and click “Change Password”

Your email is the same one you used when you joined Revo Fitness!

If you can’t remember which email you used – no problem! Just pop into one of our gyms during staffed hours, and one of our friendly staff members will help you out.

Can’t make it in? No worries! Just call us at 1300 738 638 or send us an email at support@revofitness.com.au and we will help you out.

The Member Portal is your go-to for all things to do with managing your membership! This includes upgrades, applying short-term freezes to your membership, and updating your payment details.

Here’s how to get to it:

    1. Log into the Revo Fitness App

    2. Click “Account” in the bottom menu

    3. Click “Member Portal”

You cannot cancel your membership through the Revo Fitness App. To cancel your membership, just swing by your local Revo during staffed hours. We just need 30 days' written notice, and you’ll be debited one last time. If popping in isn’t possible, no worries - just email us at support@revofitness.com.au and we’ll be able to assist you there! Make sure to include your Full Name and Club Location in the email.

No! Our Revo Fitness App is free for all Revo Fitness members to use.

Accessing the gym with the Revo Fitness App is simple!

Here’s how to do it:

    1. Log into the Revo Fitness App

    2. Click “Scan for Access”

    3. Hold your phone over the QR code on the front door, speed gates or The Studio door

Joining through the Revo Fitness App is easy!

Here’s how to do it:

    1. Download the Revo Fitness App

    2. Tap on “Not a member? Join Now”

    3. Complete and submit the form

    4. Click “Cancel”, or the back arrow at the top left of your screen

    5. All done! You’re now a Revo Fitness member

To then log in to the Revo Fitness App:

    1. Click “Log In”

    2. Click “Forgot Password”

    3. Enter your email address, and click “Reset Password”

    4. Check your email, and click the link to set your password

    5. Set your password

    6. Return to the home screen and log in with the password you set

Downloading the Revo Fitness App is simple! Just follow the links below to download it on Google Play or the App Store:

Click here for the Apple App Store link.

Click here for the Google Play Store link.

Logging in for the first time is easy!

Here’s how to do it:

    1. Tap on “Log in”

    2. Select “Forgot Password”

    3. Enter your email address, and tap “Reset Password”

    4. Click the link sent to your email

    5. Set your password

    6. Return to the app and log in with your new password!

You can find your nearest club with The Studio here.

Please remember to remove your shoes and always wear socks while using the Reformers and Massage Chairs. Don't forget to bring a towel, too!

For information on how to use the equipment and machines, be sure to check the signage in The Studio.

Yes! We offer guest passes to The Studio for $20 during staffed hours. Just visit your nearest gym with The Studio and speak to one of our friendly staff members at reception if you would like to purchase a guest pass.

You can find our clubs with The Studio here.

Yes! To downgrade your membership, please speak to one of our friendly staff members at reception during staffed hours.

No! The freeze and cancellation policies remain the same when you upgrade to a Level Two membership.

You can find the details of the freeze and cancellation policies here.

To access The Studio, simply use your swipe tag or Revo Fitness App on the reader next to the doors.

To upgrade your membership, simply log in to the Revo Fitness App and: 

    1. Click "Account" in the bottom menu

    2. Click "Member Portal"

    3. Click "Membership" in the top menu

    4. Click on your active membership, and scroll down to the bottom of the screen

    5. Click "Upgrade"

    6. Follow the instructions through to the end!

You may need to close out of the Revo Fitness App and relaunch to have access to your Level Two benefits. Alternatively, please see our friendly staff at the gym reception during staffed hours to upgrade your membership.

When you upgrade your membership, you will be charged a pro rata fee. This fee covers the upgrade until your next direct debit date, which will then be billed at the Level Two monthly rate of $55.

You have been debited $19.99 ($9.69 per week) because you have used a debit/credit card when joining. The additional $0.61 per debit fee is a card transaction fee.

To avoid this fee, you can update your payment details to a BSB and account number.

To update your payment details via the Revo Fitness App, simply log in and:

1. Click “Account” in the bottom menu
2. Click “Member Portal”
3. Click “Payment Settings”
4. Select your preferred payment method, and fill in your details

Alternatively, you can drop by your nearest Revo club during staffed hours or give us a call at 1300 738 638.

To ensure your monthly debit processes smoothly and to avoid a failed payment fee, please let us know if there’s any reason your account may bounce before your next debit.

To avoid a failed payment, make sure that before your debit date:

• You have sufficient funds in your nominated payment method.
• Your card details are up to date.
• Your payment details are valid.
• There are no blocks on your payment method (e.g., suspected fraud).

If you do not pay your outstanding fees as outlined in our Terms and Conditions, your membership will continue to accrue overdue payments until the matter is resolved.

We will notify you via email and SMS each time another debit becomes overdue on your membership.

If you accumulate three months of overdue fees, your account may be passed on to a debt collection agency for recovery. This could impact your credit rating, so it’s important to address any outstanding payments as soon as possible to avoid this situation

To fix your account after incurring a failed payment, simply follow the steps below depending on the reason your payment failed. If your payment has failed, you will receive an SMS which outlines the reason for this failure.

Insufficient funds:

    1. Follow the link in the email or SMS and pay the outstanding amount

    2. Your membership will be reactivated automatically!

    3. If you do not pay via the link provided, we will attempt to re-debit your account within 48 hours

Invalid payment details:

    1. Follow the link in the email or SMS and pay the outstanding amount

    2. Update your payment details through the Revo Fitness App or at reception during staffed hours

    3. Heads up! If you do not update your payment details, you will incur another failed payment next debit date

Withdrawn authority or suspected fraud: 

    1. Follow the link in the email or SMS and pay the outstanding amount

    2. Contact your bank and ensure you allow debit authority for EzyPay (our direct debit provider)

    3. Update your payment details through the Revo Fitness App or at reception during staffed hours

    4. Heads up! If you do not update your payment details, you will incur another failed payment next debit date

Your direct debit may have failed for several reasons:

• Insufficient Funds: There weren’t enough funds in your account to cover the debit amount at the time of the transaction.

• Expired Card Details: Your card has expired and is no longer active.

• Closed Account: The account you provided as your payment method has been closed.

• Invalid Payment Details: Your account or card number is incorrect, preventing the bank from matching the details to an account.

• Withdrawn Authority to Debit: Our debiting company, EzyPay, does not have the authority to debit your bank account.

• Suspected Fraud: The bank has indicated that the payment method provided has been reported as ‘lost or stolen.

Remember: If your debit fails, you will receive an SMS and an email detailing the reason for the failure.

To fix your account and resolve any outstanding payments, please refer to our support article: “How to fix my account after incurring a failed payment fee?

We are always looking for new and energetic people to join our team!

If you think you'd make a good fit, click here to view and apply to our current job opportunities.

You can find the staffed hours for each of our clubs here.

Personal training is an optional service at an additional fee. Our trainers operate their own businesses, so the price varies between trainers. You can enquire with the trainer of your choice through our website. We also offer a complimentary first appraisal with the trainer of your choice if you're interested in finding out more!

We require written notice to cancel your membership. 

We cannot accept written notice over the phone, via social media or Google DM’s (no slide in’s unfortunately).

We do prefer you to come into your nearest club to provide written notice during staffed hours for authentication purposes.

If you cannot make it into the club please reach out to support@revofitness.com.au and we can help you with your request.

We are always looking for new and energetic people to join our team!

If you think you'd make a good fit, click here to view and apply to our current job opportunities.

Getting in touch with a Personal Trainer at Revo Fitness is super simple! Here are two easy ways to reach out:

Online:

    •  Head over to our “Personal Training” page on the website.

    •  Pick your local Revo gym.

    • Choose a trainer that catches your eye.

    • Fill out the quick contact form.

On the Revo Fitness App:

    • Log in to the Revo Fitness App.

    • Tap “Workout” on the homepage.

    • Click on “Request a Trainer.”

    • Select your trainer and fill out the contact form.

    Once you send in the form, your Personal Trainer will get back to you as soon as possible!

Once you provide written notice to cancel your membership, this begins the 30-day notice period.

Your membership will still be active for these 30 days, and you may have one final debit on your usual debit date to cover the remaining days of your membership.

During this time, you can still use the gym as usual.

We pride ourselves on having some of the best Personal Trainers in the industry!

To make sure of this, all of our Personal Trainers hold:

• A valid Certificate III in Fitness

• A valid Certificate IV in Fitness

• Valid First Aid qualifications

• Valid CPR qualifications

Nearly all of our Revo Fitness clubs have 24/7 access!

Our only clubs which aren’t open 24/7 are:

• Pitt Street (NSW)

• Southland (VIC)

• Shenton Park (WA)

The complimentary fitness appraisal is your chance to meet with a Revo Fitness Personal Trainer at no cost!

During this initial session, you’ll have the opportunity to discuss your health and fitness goals. Your trainer will then create a personalised training plan tailored to help you achieve those goals.

The appraisal can last anywhere from 15 to 45 minutes, depending on your consultation and what you want to cover with the trainer.

Complimentary freeze:

• Can be applied instantly via the Revo Fitness App

• Covers a maximum of 6 weeks per calendar year (3x freezes, 14 days max per freeze)

• Completely free

Extended freeze:

• Must be applied by completing a freeze form in club

• Is available 1x per calendar year, for a maximum of 6 months

• Has a $5.00 a month admin fee

We focus on providing the best possible opportunity for our Personal Trainers to thrive!

We do this by having one of the simplest and most affordable Personal Trainer packages in the industry:

• No start-up or administration fees

• Generous rent-free and ramp-up period (giving you the time to build your business!)

• Ability to train clients at all Revo Fitness clubs

• 24-hour gym access

• Access to industry relationships, helping you deliver the best service and experience possible

Yes! All our clubs have shower and changeroom facilities, so you can freshen up straight after your workout.

This also means you can hit the gym straight before or after your workout!

Absolutely! Our Personal Trainers offer personalised programs for a variety of fitness levels and goals.

To organise a personalised program, you can contact our trainers via our website or the Revo Fitness App.

To restart your membership from a freeze (both complimentary and extended) before your scheduled restart date, you can:

• Visit any club during staffed hours and speak to one of our friendly staff members at reception.

• Contact us at support@revofitness.com.au. Please include your Full Name and Club Location.

Yes, they are! All staff and Personal Trainers employed at Revo Fitness hold First-Aid and CPR qualifications to ensure you have the safest experience in our clubs.

Revo Fitness is privately owned with a national footprint, making us one of Australia's largest independent 24/7 gyms! 

You cannot cancel your membership over the phone. To cancel your membership, just swing by your local Revo during staffed hours. We just need 30 days' written notice, and you’ll be debited one last time. If popping in isn’t possible, no worries - just email us at support@revofitness.com.au and we’ll be able to assist you there! Make sure to include your Full Name and Club Location in the email.

Absolutely! Anyone over the age of 14 can use Revo Fitness clubs. There are two ways a non-member can access our gyms:

    1. Guest Pass: A non-member can complete and pay for a Guest Pass prior to their session. This can be done by visiting reception during staffed hours and filling out a Guest Waiver.

• A Level One Guest Pass is $15.00.

• A Level Two Guest Pass is $20.00.

    2. Bring a Friend: Level Two members can bring a friend into the gym for free on Fridays, Saturdays, and Sundays. The non-member must be accompanied by the Level Two member upon entry, and this pass allows for Level One access only.

Our Level One membership is $9.69 per week, debited at $42.00 per month.

This monthly debit amount is calculated by:

• $42.00 x 12 months = $504.00 (per year)

• $504.00 divided by 52 (weeks in a year) = $9.69 per week

You have been debited $44.00 ($9.69 per week) because you have used a debit/credit card when signing up to your membership. The additional $2.00 per debit fee is a card transaction fee.

To avoid this fee, you can update your payment details to a BSB and account number.

To update your payment details via the Revo Fitness App, log in and follow these steps:

   1. Click “Account” in the bottom menu.

   2. Select “Member Portal.”

   3. Go to “Payment Settings.”

   4. Choose your preferred payment method and fill in your details.

You can also drop into your nearest Revo Fitness club during staffed hours or give us a call at 1300 738 638.

To update your payment details via the Revo Fitness App, simply log in and:

    1. Click “Account” in the bottom menu

    2. Click “Member Portal”

    3. Click “Payment Settings”

    4. Select your preferred payment method, and fill in your details

Once your payment details have been updated, they will automatically become your payment source.

You can drop into your nearest Revo Fitness club during staffed hours or give us a call at 1300 738 638

If Your Membership Payment Occurs on a Monthly Cycle:

• Your membership processes on the same day each month.

• If your membership is scheduled to restart in the upcoming month, you will be charged a pro-rata membership payment. This pro-rata payment covers your membership for the days it is reactivated in that month.

If Your Membership Payment Occurs on a Fortnightly Cycle:

• Your membership processes on the same day every fortnight.

• If your membership is set to restart in the upcoming fortnight, you will be charged a pro-rata membership payment. This payment covers your membership for the days it is reactivated in that fortnight.

Your payment occurs on the same day of each month/fortnight, with this being the day you originally joined. It is not possible to change the day of the month/fortnight your payment occurs. Heads up! If your debit day lands on a weekend or a public holiday, your next debit will be on the next working day. Make sure to have sufficient funds to avoid any failed payment fees!

Your access to Revo may be inactive for the following reasons:

• Outstanding payments on your membership (please refer to our support article: “How to fix my account after incurring a failed payment fee?)

• An active freeze applied to your membership

• Your membership has been cancelled

If you’re unsure why your swipe tag and gym access are inactive, please ask one of our friendly staff members at club reception. If you can’t make it in during staffed hours, give us a call at 1300 738 638 or email support@revofitness.com.au with your Full Name and Club Location.

To replace your swipe tag, please drop in to the gym during staffed hours. Replacement swipe tags are just $30. Don’t want to pay for a new swipe tag? We get it! You can access the gym by using our Revo Fitness App!

We love feedback as we care about providing our members with the best experience possible! To share your feedback with us, please send us an email at support@revofitness.com.au. Be sure to include your Full Name and Club Location!