Frequently Asked Questions

FAQ

Q: What sort of memberships does Revo Fitness offer?
  
A: Revo Fitness offers one membership option at $9.69 per week with no additional lock in contracts or sign-up fees. Payments are directly debited each month to the value of $42. Payments made with a credit card incurs an additional $2 surcharge per monthly payment.
  
Q: How do I sign up to a membership with Revo Fitness?
  
A: You can sign up by visiting your nearest Revo Fitness club and speaking to one of our friendly staff members. We will need your bank or credit card details along with a form of ID. If you are under the age of 18, you must be accompanied by a parent or guardian to activate your membership.
  
Alternatively, you can easily sign up online.
  
Q: How are membership payments made?
  
A: Revo Fitness’ payment method operates by direct debiting using the Ezypay system, which ensures our members are in the safest hands. Direct debits are conducted monthly. Members incur an additional charge of $3.00 per quarter from Ezypay to support its system operations with Revo Fitness.
  
Q: Does Revo Fitness offer free trials and / or guest waivers?
  
A: There are no free trials or free guest waivers to trial Revo Fitness. However, Revo Fitness offers Guest Waiver Agreements to anyone wishing to trial our club facilities at $15.00 per session. Guest waivers are payable before entrance into a club. Agreements can only be used during staffed hours at any of our clubs. Please check staffed hour times on our contact page.
  
If you wish to sign a membership agreement after trialing our facility, Revo Fitness will refund the waiver amount charged before you leave the club. Waivers cannot be refunded at a later date after you have left the club.
  
Q: Is Revo Fitness a franchise?
  
A: No, Revo Fitness is not a franchise and is privately owned. A proud family business which opened in 2012, Revo Fitness has since grown to become a respected and well-known brand in Western Australia.
  
Q: Do members have access to all Revo Fitness Clubs?
  
A: Every Revo Fitness member has access to all of our clubs across WA. While some of our facilities do not offer 24-hour access, flexible access to other clubs that operate on a 24-hour basis allows members to train at a time that suits them best, ensuring they get the most out of their membership.
  
Q: Is there a minimum term for memberships?
  
A: There are no lock-in contracts at Revo Fitness. Through our monthly [debit?] payment system, members only need to provide a 30 day written notice to the club they signed up with if they wish to cancel their membership. The notice will take effect once the paperwork has been completed in person.
  
Q: How do I cancel or suspend my membership at Revo Fitness?
  
A: You can only cancel or suspend your account by completing a 30 day written notice in person at the club you signed up with. Any other form of communication, such as emails, letters or phone calls to Revo Fitness, does not constitute cancellation or suspension of a membership.
  
Q: Are there any fees or charges attached to the cancellation or suspension of a membership?
  
A: If a member’s direct debit falls within the 30 day notice period, they will only be charged a final monthly payment of $42. Members are able to visit Revo Fitness clubs until the end of the notice period.
  
Q: Does Revo Fitness charge members for swipe cards?
  
A: No, swipe cards are complementary once signed up to a membership. If a member loses their swipe card, they must have it replaced, and will incur a cost of $30.00. Payment for a new swipe card must be made on the day the replacement is provided.
  
Q: As a member, can I bring a friend or family member to Revo Fitness?
  
A: Yes, anyone can use Revo Fitness facilities, as long as they either complete and pay for the Guest Waiver Agreement to trial our facilities, or sign up to their own membership.
  
Revo Fitness accepts no responsibility if something goes wrong while an unsolicited individual uses the facility. As such, if a member allows a non-member access into one of our clubs without signing the waiver, they will incur a fine of $150.00 and, to the discretion of Revo Fitness management, have their membership either terminated or suspended for two weeks.
  
Q: How old do you have to be to join Revo Fitness?
  
A: Members must be at least 14 years of age. If you are under the age of 18, you are required to have authorisation from a parent or guardian to become a Member, and your parent or guardian will be held responsible for your Membership Agreement. Agreement to trial our facilities, or sign up to their own membership.
  
Minors are governed by all terms and conditions of the Revo Fitness Membership Agreement and are additionally subject to the following rules and restrictions:
  
(a) Minors aged 14 – 15 years of age (inclusive) may only use the Revo Fitness Facilities during Staffed Hours and must be fully supervised by a parent/guardian or personal trainer. This supervision must be organised by the parent/guardian and is not the responsibility of Revo Fitness.
  
(b) Minors aged 16 – 17 years (inclusive) are permitted to access the Revo Fitness Facilities outside of Staffed Hours where the facility has 24/7 access.
  
Q: How many clubs have 24/7 access?
  
A: Aside from Shenton Park, every Revo fitness gym is open 24 hours.
  
Q: What are the staffed hours for each club?
  
A: 24/7 clubs have the following staffed hours:
  
Monday - Thursday: 9am - 8pm
Friday: 9am - 5pm
Saturday: 8am - 2pm
Sunday: 10am - 2pm
  
Shenton Park staffed hours:
  
Monday - Friday: 6am - 11pm
Saturday: 7am - 6pm
Sunday: 9am - 6pm
  
Q: Does Revo Fitness offer fitness programs?
  
A: Absolutely, our trainers offer a free fitness appraisal when you first join.
  
Q: Are Revo Fitness staff trained in First Aid?
  
A: Yes, all staff employed at Revo Fitness and all Personal Trainers are trained in First Aid.
  
Q: How do I provide feedback about my experience at Revo Fitness?
  
A: Feel free to contact us here.